Ann Summers Reviews
(Rated by 1593 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
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GREAT OFFER
Overall Rating
4.5
Base on 1 Review
Ratings by Feature
Ratings by Feature
- Price & Quality5.0
Recent Customer Reviews (1)
Baldvin Kjartansson
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Ann Summers Pros & Cons
Pros
1
Product Quality: Some customers appreciate the quality of lingerie and underwear.
2
Website User-Friendliness: The website is described as user-friendly and clear to understand.
3
Sales and Discounts: There are always sales in the shops and online.
4
Customer Service: Some customers find the customer service to be polite and helpful.
5
Diverse and Inclusive Design: The website features an image-heavy approach, showcasing various adult age groups, body shapes, and skin colors to appeal to a diverse audience.
6
Improved Search and Merchandising Functionality: The website was revamped to support digital growth, with improved search and merchandising functionality, enhancing the overall shopping experience.
7
Enhanced Personalization Tools: The new platform includes personalization tools to better meet the needs of customers, providing a more tailored shopping experience.
8
Mobile-First Approach: The website was designed with a mobile-first approach, ensuring a seamless experience for users across different devices.
9
Customer Loyalty Program: Ann Summers offers a customer loyalty program with rewards such as early access to sales, the chance to become a toy tester, special VIP gifts, and exclusive access to business insider events.
10
Gender Pay Gap Reporting: Ann Summers reports a mean gender pay gap of 35.2% and a median gap of 31%, with efforts to address diversity and inclusion through its strategy.
CONS
1
Customer Satisfaction: The overall customer satisfaction is low, with a 2.4-star rating based on 33 reviews.
2
Delivery Issues: Many customers have reported not receiving their orders or experiencing delays in delivery.
3
Refund and Cancellation Policy: Consumers are not pleased with the exchange, refund, and cancellation policy.
4
Product Safety Concerns: Some products have been reported as dangerous or causing irritation, such as the Liquid Satin-Multi lube.
5
Communication Issues: Customers have reported not hearing back from the company regarding their issues.
6
Return Process: There have been complaints about the difficulty in obtaining a return label and processing refunds.
Ann Summers Features and Benefits
Features
Product Quality
Some customers appreciate the quality of lingerie and underwear.
Website User-Friendliness
The website is described as user-friendly and clear to understand.
Sales and Discounts
There are always sales in the shops and online.
Customer Service
Some customers find the customer service to be polite and helpful.
Diverse and Inclusive Design
Image-heavy approach showcasing various adult age groups, body shapes, and skin colors to appeal to a diverse audience.
Improved Search and Merchandising Functionality
Revamped to support digital growth with improved search and merchandising, enhancing the overall shopping experience.
Enhanced Personalization Tools
Includes personalization tools to better meet customer needs, providing a more tailored shopping experience.
Mobile-First Approach
Designed with a mobile-first approach, ensuring a seamless experience across different devices.
Customer Loyalty Program
Offers rewards such as early access to sales, chance to become a toy tester, special VIP gifts, and exclusive access to business insider events.
Frequent Discounts
Discounts ranging from 20% to 50% off various items, including lingerie and accessories.
Promo Codes
15% off first order when signing up for newsletter and additional 20% off sitewide.
Standard Delivery
£3.99 for orders under £40, free over £40, typically 3 working days.
Express Delivery
£5.95 for next working day delivery.
Free Returns and Exchanges
Free returns and exchanges policy ensuring customer satisfaction.
Refund Process
Authorized returns include an email detailing the refund based on international policies.